customer service
Meet the Members of the African American Motorcoach Council: Rickey B. Washington
Meet members of ABA’s newest networking Council, the African American Motorcoach Council. If you would like more information about the AAMC or to join, email [email protected]. Name: Rickey B. WashingtonCompany: Motor […]
1-min read
Managing Difficult Passengers…It Begins Long Before the Trip!
By Bob Crescenzo, vice president, Lancer Insurance Company No matter the type of excursion—convention, wedding, day outing, or sporting event—customers rely on you to provide safe and professional service throughout the […]
5-min read
ABA Announces Plans for 2021 Marketplace
We have news to share about ABA's 2021 Marketplace. As you know, we are unable to have an in-person Marketplace in Baltimore in 2021 because the Baltimore Convention Center […]
2-min read
Group Travel Leader: Group Travel Confronts an Unprecedented Crisis in COVID-19
Group Travel Confronts an Unprecedented Crisis in COVID-19 Group Travel Leader September 1, 2020 After several years of surging sales, the group travel industry started 2020 collectively expecting a banner […]
3-min read
PressHerald: Concord Coach Lines to Restart Maine-Boston Bus Service in Mid-August
Concord Coach Lines to Restart Maine-Boston Bus Service in Mid-August Portland Press Herald Peter McGuire August 6, 2020 Intercity buses and charter coaches have taken a beating during the […]
1-min read
ABA Publishes Sample Policies for Industry for Post-Pandemic Cleanliness and Safety Protocols
The American Bus Association (ABA) – the industry leader advancing North American motorcoach travel and tourism – released a report for the motorcoach and group travel industry outlining sample policies […]
2-min read
Peter Pantuso Letter to Membership on ABA Working For You
TO: ABA Members and Industry Colleagues For the past three months at ABA we have watched and listened to our Association’s members as our industry, unlike most other industries, has […]
7-min read
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