customer service

African American Motorcoach Council

Meet the Members of the African American Motorcoach Council: Rickey B. Washington

Meet members of ABA’s newest networking Council, the African American Motorcoach Council. If you would like more information about the AAMC or to join, email info@buses.org.  Name: Rickey B. WashingtonCompany: Motor […]

BISC News

Managing Difficult Passengers…It Begins Long Before the Trip!

By Bob Crescenzo, vice president, Lancer Insurance Company   No matter the type of excursion—convention, wedding, day outing, or sporting event—customers rely on you to provide safe and professional service throughout the […]

ABA Press Releases

ABA Announces Plans for 2021 Marketplace

We have news to share about ABA's 2021 Marketplace.   As you know, we are unable to have an in-person Marketplace in Baltimore in 2021 because the Baltimore Convention Center […]

ABA in the News

Group Travel Leader: Group Travel Confronts an Unprecedented Crisis in COVID-19

Group Travel Confronts an Unprecedented Crisis in COVID-19 Group Travel Leader September 1, 2020 After several years of surging sales, the group travel industry started 2020 collectively expecting a banner […]

ABA in the News

PressHerald: Concord Coach Lines to Restart Maine-Boston Bus Service in Mid-August

Concord Coach Lines to Restart Maine-Boston Bus Service in Mid-August Portland Press Herald Peter McGuire August 6, 2020   Intercity buses and charter coaches have taken a beating during the […]

ABA Press Releases

ABA Publishes Sample Policies for Industry for Post-Pandemic Cleanliness and Safety Protocols

The American Bus Association (ABA) – the industry leader advancing North American motorcoach travel and tourism – released a report for the motorcoach and group travel industry outlining sample policies […]

ABA Press Releases

Peter Pantuso Letter to Membership on ABA Working For You

TO: ABA Members and Industry Colleagues For the past three months at ABA we have watched and listened to our Association’s members as our industry, unlike most other industries, has […]

ABA Press Releases

ABA Convenes Industry Recovery Task Force

The American Bus Association (ABA) – the industry leader advancing North American motorcoach travel and tourism – announced it has launched a new task force as it works to help […]

Lessons and Blessings

By John Kennedy, Kennedy Consulting   As I say often, God gave me two hands to make life easier and decisions simpler.  And in the current life that we are […]

ABA Press Releases

A Letter to Membership: ABA Is Here For You During This Time

Dear Member, First, for what you do every day for our industry and our country, let me thank each of you. Many of you as tour operators and bus operators […]

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