BEWARE: ABA Marketplace Scams

We want to bring to your immediate attention a concerning issue that has arisen in the last few days. There has been an increasing number of scam calls targeting our members and Marketplace registrants regarding hotel reservations.

 

Important Details:

Scam Activity: The most prolific scam call is coming from 800-878-0113 from an individual named "Joseph." This caller is falsely claiming to offer an early bird rate for hotel stays in Philadelphia.

Our Process: ABA will be opening up hotel reservations on August 9, and we are not using any third-party affiliate to call you about those reservations, secure "special" low rates, or other offers. These calls are scams.

 

Action Steps

Do Not Engage: If you receive such a call from 800-878-0113 or other unfamiliar number, we suggest blocking the number to remove further contact from the scammer.

Official Reservations: The only way to secure your hotel reservations is through ABA and the Marketplace website. Information on how to make reservations will be posted on August 9, and we will send out a notice to all current registered attendees with information on how to secure your hotel booking.

 

ABA is committed to ensuring your safety and the security of your information. Please remain vigilant and do not engage with these fraudulent calls. If you have any questions or need further assistance, do not hesitate to contact us directly at (800) 283-2877.

Driving Force

Providing Performance Feedback Tips

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Driving Force: Providing Performance Feedback Tips

Overview and Objectives:

Feedback is crucial for employee growth and development. It allows you to engage with your employees and focus on continuous improvement. By providing regular feedback, you can keep your employees on the right track and increase retention. Remember to acknowledge both positive performance and areas that require improvement.

Key Steps:

1. Align timing with critical turnover points, such as 1 week, 90 days, 1 year, and 3 years.

2. Ask employees to reflect on their performance and identify strengths and areas for improvement.

3. Provide feedback that aligns with your key performance criteria.

4. Be specific in your feedback, using specific examples and highlighting the impact.

5. Discuss a plan for moving forward and addressing areas that need improvement.

6. Use the “Start/Stop/Continue” approach:

Start: Encourage employees to start doing something new or different.

Stop: Identify behaviors or actions that should be discontinued.

Continue: Recognize and reinforce positive behaviors that should be continued.

7. Consider assigning a rating if it aligns with your feedback process.

By following these steps, you can effectively provide feedback that promotes employee growth and contributes to a positive work environment.

To view the toolkit in its entirety, click here.

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