U.S. Bus Industry Sees Historic First as Major Carrier Drops Booking Fees
Travelers can now book direct with no added fees, marking a new milestone in affordable and customer-friendly intercity bus service.
In a groundbreaking move for the intercity bus travel industry, a leading U.S. carrier has become the first to eliminate all booking fees for customers purchasing tickets through its official website and mobile app. The initiative is expected to reshape traveler expectations by prioritizing transparency, affordability, and direct-to-consumer convenience.
Peter Pan Bus Lines, a long-established innovator in the motorcoach sector, announced the change this week, reaffirming its reputation for customer-first service. Tickets purchased via PeterPanBus.com or the Peter Pan mobile app will now be completely fee-free—a first for the U.S. bus industry.
“Peter Pan has always led with innovation and a commitment to our riders,” said Peter A. Picknelly, CEO of Peter Pan Bus Lines. “Unlike other sites, when you book directly with us, you get the lowest price guaranteed with no fees. It’s the better way to travel.”
The change applies across the carrier’s extensive network, which includes daily express service to over 100 destinations throughout the Northeast and Mid-Atlantic—including major cities like Boston, New York, Philadelphia, Providence, Baltimore, Washington, D.C., and more.
This latest customer-focused initiative builds on Peter Pan’s track record of modernizing intercity bus travel. The company offers a range of upgraded onboard amenities such as free Wi-Fi, power outlets, and real-time bus tracking, further positioning itself as a leader in convenience and value.
Celebrating more than 92 years in operation, Peter Pan Bus Lines remains one of the largest privately owned motorcoach companies in the U.S. It holds the highest safety ratings from both the U.S. Department of Transportation and the U.S. Department of Defense. As the travel industry evolves, Peter Pan continues to set the standard for what travelers should expect in service, affordability, and reliability.
