Meeting the Challenge of Attracting New Riders
Intercity Bus E-News, August 2024 from Chaddick Institute at DePaul University
The intercity bus industry faces the challenge of attracting new riders amidst increasing competition from airlines, Amtrak, and cruises. While last year saw significant expansions and technological advancements, this summer has been quieter. Despite strong seat occupancy and fares, the industry has seen setbacks, such as the Coach USA bankruptcy and the closure of crucial bus stations. However, some positive developments are emerging. FlixBus continues to expand routes, state networks are adding new services, and innovative bus-rail synergies, like Amtrak’s Borealis train, are being explored.
The industry must focus on enhancing customer experience and offering new conveniences to regain momentum. The success of premium services like The Jet’s Hamptons Streamliner demonstrates the potential to attract affluent travelers. Additionally, strategic partnerships, such as Academy Bus’s collaboration with Uber in Miami, show promise in leveraging technology for better service. While challenges remain, there is hope that the industry will rebound with a more robust, more appealing offering for travelers. As the sector evolves, staying informed through platforms like Intercity Bus E-News will be crucial for understanding the latest trends and opportunities.
