Daimler Coaches North America Strengthens Presence in the U.S. Market
New facility includes inspection, repair, maintenance, and service centers, representing a lasting commitment and partnership in North America
Daimler Coaches North America (DCNA) inaugurated its new U.S. headquarters in Jacksonville, Florida on February 10, 2026. DCNA is a subsidiary of Daimler Buses, the bus division of Daimler Truck AG. The new facility, spanning more than 43,000 square feet, includes pre-delivery inspection, a large repair, maintenance, and service center, an administrative building, and a dedicated training and delivery center for customers and service partners. The event was attended by Christofer Burger, Consul General of the Federal Republic of Germany in Miami.
Till Oberwörder, CEO of Daimler Buses, emphasized the strategic importance of the U.S. market during the grand opening ceremony: “The Jacksonville headquarters is a symbol of our long-term commitment to the U.S. market, in which we are investing for the future. We are here to stay and aim to foster shared success through investments in local jobs and partnerships. This milestone represents our promise to support operators and partners for decades to come while strengthening the Mercedes-Benz Tourrider as the benchmark for innovation and reliability in the motorcoach segment.”
Include Service: Optimized Parts Operations
For Mirko Sgodda, Head of Marketing, Sales and Customer Services at Daimler Buses, the new location is a catalyst for regional growth. “Reliability is key for our customers in North America—not only in our products but also in our service. With our new Jacksonville facility, Daimler Buses is sending a clear message: We are investing in proximity to our customers, in fast parts supply, and in collaborative partnerships. This creates the foundation for sustainable growth and long-term success—together with our local partners.”
Dietrich Müller, CEO and President of Daimler Coaches North America LLC, sees the new headquarters as a central hub for advanced services and efficient customer care. “Our new headquarters in Jacksonville is far more than a building—it is a promise to our customers and partners in North America. We are not only creating state-of-the-art infrastructure but also relying on a dedicated team that works with expertise and passion for our customers’ success. Through innovative solutions, optimized parts logistics, and personalized support, we ensure that our customers can count on us at all times. Our investment strengthens the local economy and creates new jobs in Jacksonville. This is how we combine technological innovation, collaborative partnerships, and sustainable growth—for a strong future of passenger transportation in North America.”
“We are honored that Daimler Coaches North America has chosen Jacksonville for their new U.S. headquarters,” said Jacksonville Mayor Donna Deegan. “The company’s new 43,000 square foot facility marks a significant investment in our city. It will create many new local jobs, strengthen our region’s industrial and transportation ecosystem, and contribute to long-term economic growth.”
The New Daimler Coaches North America Headquarters
The new center features a cutting-edge Pre-Delivery Inspection (PDI) and service facility, secured parking for more than 100 motorcoaches, a modern training center for technicians and operators, and corporate offices serving as the control hub for Daimler Coaches North America’s U.S. operations. The site, which also showcases pre-owned coaches, is strategically located west of Interstate 295 on a 12-acre property. After the opening, the number of employees will increase by approximately 45%.
In Jacksonville, each Mercedes-Benz Tourrider–developed exclusively for U.S. operators- undergoes a comprehensive Pre-Delivery Inspection (PDI) to ensure Mercedes-Benz quality standards before delivery. This three-axle high-deck motorcoach integrates advanced safety systems, premium comfort, and Mercedes-Benz build quality that address real-world challenges and deliver measurable value. The Mercedes-Benz Tourrider, 45 feet long, has 56 to 60 passenger seats, depending on the configuration.
At the heart of the drive system used exclusively in coaches for North America is the inline 6-cylinder Mercedes-Benz OM 471. With a 12.8-liter displacement, the engine delivers 450 hp (336 kW) and a maximum torque of 1,550 lb-ft (2,100 Nm). Power transmission is handled by the Allison WTB 500R torque converter automatic transmission with six gears. The vehicle is available in Business and Premium models, offering top-tier comfort, safety, and luxury features for motorcoach operators across North America.
