Customer-Centric Approach: Peter Pan Bus Lines’ Expansion into Philadelphia’s Center City

Peter Pan Bus Lines is making a significant comeback in Philadelphia’s Center City, responding to valuable feedback from its passengers. After relocating to Spring Garden Street last November, the company noted customer surveys expressing difficulty reaching the Spring Garden stop and a desire for a more central downtown location.

In response, Peter Pan Bus Lines is set to introduce a new stop near Ninth and Market Streets on May 6, nestled beneath a Fashion District overpass. This decision reflects the company’s dedication to enhancing customer experience and providing convenient access to urban amenities.

CEO Peter Picknelly emphasized that the new stop was chosen based on its proximity to the previous Greyhound Bus Terminal and its accessibility to various amenities within the mall. Additionally, Peter Pan plans to increase service by up to 50% in response to passenger feedback, demonstrating a commitment to meeting customer needs. “We’ve listened to your calls for a stop in Center City, and we’re thrilled to bring it to you,” Picknelly said in a statement provided to ABA. “We anticipate this will become one of our most frequented stops.”

The journey to the Center City stop wasn’t without challenges. Following Greyhound’s closure of its terminal at 10th and Filbert Streets last summer, Peter Pan faced logistical hurdles, including a temporary move to Sixth and Market Streets, which garnered public criticism for its lack of facilities and traffic congestion.

However, Peter Pan remained dedicated to finding a suitable downtown location, working closely with city officials since the beginning of the year to identify an optimal site. In March, Peter Pan leadership, ABA staff, and several representatives from the mayor’s office and other divisions of City Hall embarked on a tour of three different kinds of bus depots operated by the bus company in Washington, D.C., and Silver Spring and Baltimore in Maryland. The city’s consideration for a permanent intercity bus terminal underscores the importance of public-private collaboration in addressing transportation needs.

With the May 6 launch of the Center City stop, travelers can expect increased convenience and accessibility to Philadelphia’s vibrant downtown district. Peter Pan’s commitment to listening to its passengers and adapting its services reaffirms its position as a leading transportation provider in the region.